Introduction
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Sortpay ("Sortpay," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy (together with our Terms of Use) explains how we collect, use, process, and protect your personal data when you use our services.
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Sortpay operates in the United Kingdom through Sortpay LTD, a company registered in England and Wales (Company Number: 15982780), and in South Africa through Sortpay PTY LTD a company registered in South Africa (Registration Number: 2024/240542/07). This Privacy Policy applies to all users of Sortpay, including those in the UK and South Africa.
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Please read this policy carefully. By accessing or using our website, mobile app, or services (collectively, the "Service"), you agree to the practices described in this Privacy Policy. If you have any questions, contact us at hello@sortpay.com.
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Information We Collect

Information You Provide to Us
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• Identity & Contact Information: Name, email address, phone number, and company details.
• Financial Information: Bank account details, payment instructions, and billing details.
• Business Information: Company name, registration number, and business activities.
• Support & Communication Data: Information you provide via customer support, surveys, or other interactions with us.

Information We Collect Automatically
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• Technical Data: IP address, browser type, device identifiers, and connection information.
• Usage Data: Pages viewed, time spent on the Service, clickstream data, and interactions.
• Security Data: Login attempts, authentication logs, and fraud detection data.

Information from Third Parties
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• Financial Institutions: When you connect your bank account.
• Business Partners: When you integrate Sortpay with other services (e.g., accounting software).
• Regulatory Bodies: For compliance and fraud prevention.

How We Use Your Information

To Provide Our Services
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• Process payments and transactions.
• Maintain your account and manage our relationship with you.
• Provide customer support and resolve issues.

Legal & Compliance Obligations
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• Conduct identity verification, anti-money laundering, and fraud prevention checks.
• Comply with UK and South African financial regulations.
• Maintain records for tax and accounting purposes.

Service Improvement & Analytics
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• Analyze usage trends and improve the Service.
• Develop new features based on user feedback.
• Monitor security and prevent unauthorized access.

Marketing & Communications
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• Send service-related notifications and updates.
• Provide offers and promotions (only with your consent).
• Conduct surveys and request feedback.

Legal Basis for Processing Personal Data
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• Contractual Necessity: When processing is required to provide our services.
• Legal Compliance: To meet regulatory and legal obligations in the UK and South Africa.
• Legitimate Interests: To enhance our services, prevent fraud, and improve security.
• Consent: For marketing communications (you can withdraw consent at any time).

Data Sharing & Third-Party Disclosures

Internal Transfers
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• Between our UK and South African entities to manage operations.

Service Providers
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• Payment Processors: Banks and financial institutions to facilitate transactions.
• Cloud Storage & IT Providers: Secure data hosting and processing.
• Regulatory Authorities: Government bodies for compliance with financial laws.

International Data Transfers
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• If data is transferred outside the UK or South Africa, we ensure appropriate safeguards (e.g., Standard Contractual Clauses, POPIA compliance).

Data Security
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We implement industry-standard security measures to protect your personal data, including:
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• Encryption: Secure transmission of sensitive data.
• Access Controls: Limited access to authorized personnel only.
• Regular Audits: Ongoing security assessments and risk management.

However, no online platform is 100% secure, and you should take precautions to protect your data.

Data Retention
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We retain personal data for as long as necessary:
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• To fulfill the purposes outlined in this policy.
• To comply with UK and South African legal and tax requirements.
• To resolve disputes and enforce agreements.
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After retention periods expire, we securely delete or anonymize your data.
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Your Rights
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UK Users (Under UK GDPR)
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• Right to Access: Request a copy of your data.
• Right to Correction: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data (subject to legal requirements).
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Obtain and reuse your data elsewhere.
• Right to Object: Opt out of marketing or certain processing activities.
• Right to Complain: File complaints with the UK Information Commissioner's Office (ICO).

South African Users (Under POPIA)
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• Right to Access: Request details on the personal data we hold about you.
• Right to Correction: Ask us to update inaccurate data.
• Right to Object: Prevent processing in certain cases.
• Right to Deletion: Request removal of your data (unless required by law).
• Right to Lodge Complaints: File complaints with the Information Regulator of South Africa.

To exercise these rights, contact us at privacy@sortpay.com.

Children’s Data
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• Sortpay is not intended for users under 18.
• We do not knowingly collect data from minors.
• If we become aware of such collection, we will delete the data immediately.

Changes to This Policy
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• We may update this Privacy Policy periodically.
• Significant changes will be notified via email or in-platform alerts.
• Continued use of the Service after updates constitutes acceptance of changes.

Contact Information
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If you have questions, contact us at:
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• UK Office: 7 Bell Yard, London, England, WC2A 2JR, Email: privacy@sortpay.com
• South African Office: 12 Higgo Crescent, Higgovale, Cape Town, South Africa, 8001, Email: privacy@sortpay.com

Complaints & Regulatory Authorities
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• UK: Information Commissioner's Office (ICO) - https://ico.org.uk
• South Africa: Information Regulator - https://www.justice.gov.za/inforeg/

This Privacy Policy applies to both our UK and South African entities. By using Sortpay, you acknowledge and agree to this Privacy Policy.

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