Billing & Invoices
Manage your subscription payments, download billing receipts, and update payment methods
Billing Management
Access all your billing information in one place
Download Receipts
Get billing records
Update Payment
Change card details
View History
See past payments
Accessing Your Billing Information
Understanding Your Bill
What's Included in Your Invoice
Billing Details
- Subscription plan name and price
- Billing period (monthly dates)
- Prorated charges (if applicable)
- Payment method used
- Transaction date and ID
Tax Information
- Subtotal before taxes
- Applicable tax rates
- Total tax amount
- Final total charged
- Tax ID (if applicable)
Billing Frequency & Timing
Monthly Billing
- Billing Date:Same date each month as your upgrade
- Auto-Renewal:Automatic payment on billing date
Prorated Billing
- First Payment:Prorated for remaining days in month
- Plan Changes:Prorated credits and charges applied
Downloading Your Invoices
How to Download
- 1Go to your Billing page
- 2Scroll to "Billing History" section
- 3Click "Download PDF" next to any invoice
- 4PDF receipt will download to your device
Invoice Formats
- PDF Format:Professional invoice ready for accounting
- Detailed Breakdown:Itemized charges, taxes, and totals
- Business Ready:Includes all details for expense reports
Managing Payment Methods
Updating Your Credit Card
Keep your payment information current to avoid service interruptions:
- 1Navigate to your Billing page
- 2Click "Update Payment Method" in the subscription section
- 3Enter your new credit card information securely
- 4Save changes - next billing will use the new card
Payment Security
How We Protect Your Data
- Industry-standard encryption
- PCI DSS compliant processing
- Secure payment partner (Stripe)
- No card details stored on our servers
Accepted Payment Methods
- Visa, Mastercard, American Express
- Debit cards with online payments
- Business and corporate cards
- International cards supported
Common Billing Issues
Payment Failed
If your payment fails, you'll receive an email notification. Common causes:
- • Expired credit card
- • Insufficient funds
- • Card issuer declined the transaction
- • Incorrect billing address
Update your payment method to resolve the issue.
Missing Invoice Email
Don't see your invoice email? Check these locations:
- • Spam or junk folder
- • Promotions tab (Gmail)
- • Email address on file is current
You can always download invoices from your billing page.
Incorrect Billing Amount
If you notice an unexpected charge:
- • Check if you upgraded mid-month (prorated charges)
- • Verify the plan you're subscribed to
- • Look for tax additions based on your location
Contact support if the amount still seems incorrect.
Service Suspended Due to Payment
If your service is suspended for non-payment:
- • Update your payment method immediately
- • Your data and settings are safely preserved
- • Service resumes automatically after payment
- • No data is lost during suspension
Contact support if you need assistance with reactivation.