Terms of Use

Introduction

Welcome to Sortpay, a payment management platform operated by Sortpay Ltd, a company registered in England and Wales (Company Number: 15982780) with its registered office at 7 Bell Yard, London, England, WC2A 2JR. ("Sortpay," "we," "us," or "our"). These Terms & Conditions ("Agreement") govern your use of Sortpay’s services, including invoice management and domestic payment processing within the UK ("Services"). By using our platform ("Platform"), you agree to comply with this Agreement, our Privacy Policy, and all applicable laws.

Definitions

For clarity, the following definitions apply throughout this Agreement:

• "Account": The user account registered on Sortpay to access services.
• "Business Day": Any day excluding weekends and UK public holidays.
• "Confidential Information": Any non-public information disclosed between parties under this Agreement.
• "Nominated Account": The UK bank account you designate for payments.
• "Payment Instruction": A request submitted through the Platform to transfer funds.
• "Services": The invoice management and payment processing services provided by Sortpay.
• "User": The individual or business registered to use Sortpay's services.

Eligibility

To use Sortpay, you must:

• Be a UK resident or a business registered in the UK.
• Provide accurate information during registration, including your Nominated Account details.
• Pass our identity verification and anti-fraud checks.

Sortpay reserves the right to refuse, suspend, or terminate accounts that do not meet these requirements or are suspected of fraudulent or unlawful activity.

Account Management

Registration

• Users must provide valid and up-to-date business or personal details when creating an Account.
• Sortpay may require additional documentation for verification purposes.

Security Responsibilities

• Users are responsible for maintaining the confidentiality of login credentials.
• Any unauthorized access must be reported to Sortpay immediately.

Account Suspension & Termination

Sortpay may suspend or terminate your account under the following circumstances:

• Security concerns, suspected breaches, or fraudulent activities.
• Failure to comply with this Agreement or legal obligations.
• Prolonged account inactivity without prior notification.

Payment Processing

Domestic Transfers

• Sortpay enables payments within the UK only.
• Users authorize Sortpay to initiate transactions from their Nominated Account to specified recipients.

Payment Accuracy & User Responsibility

• Users must verify all payment details before submitting a Payment Instruction.
• Sortpay is not liable for errors resulting from incorrect information provided by the user.

Payment Timelines

• Payments are processed on Business Days.
• Payment requests submitted after 4:30 PM may be processed on the next Business Day.

Fees & Charges

• Sortpay’s service fees are outlined on the Platform.
• Users will receive at least 30 days' notice of any changes to fees.
• Unpaid fees may result in service suspension.

User Responsibilities

Compliance & Lawful Use

• Users must not use Sortpay for any unlawful purposes, including fraud or money laundering.
• All transactions must comply with UK financial regulations.

Information Accuracy

• Users must ensure their account details, including the Nominated Account, remain up to date.
• Failure to update information may result in transaction delays or account suspension.

Liability & Limitations

Service Availability

• While Sortpay aims to provide uninterrupted service, we do not guarantee constant availability.
• Temporary service outages may occur due to maintenance or technical issues.

Limitations on Liability

Sortpay is not liable for:

• Indirect, consequential, or incidental damages.
• Payment errors due to incorrect details provided by users.
• Delays or failures caused by third-party banking institutions.

Liability Cap

• Sortpay’s maximum liability for any claim is limited to £3,000 per calendar year, unless otherwise required by law.

Account Closure & Termination

User-Initiated Closure

• Users may close their account at any time via the Platform.

Sortpay-Initiated Termination

Sortpay may terminate an account with immediate effect for:

• Violation of this Agreement.
• Fraud, security concerns, or compliance issues.
• Any other reasonable grounds with 30 days' notice.

Privacy & Data Protection

• User data is processed in accordance with our Privacy Policy ([Insert Link]).
• Sortpay complies with UK GDPR and other relevant data protection laws.
• We may share necessary information with financial institutions or regulators as required by law.

Complaints & Dispute Resolution

• Complaints should be submitted via email at hello@sortpay.io.
• Sortpay aims to resolve complaints within 15 business days. If unresolved, users may escalate to our management and executive team by emailing accounts@sortpay.io.

Amendments & Updates

• Sortpay may update these Terms & Conditions with at least 30 days' notice.
• Continued use of the Platform after changes constitutes acceptance.

Governing Law & Jurisdiction

• This Agreement is governed by the laws of England and Wales.
• Any disputes shall be resolved in the courts of England and Wales.

Contact Information

For support, users may email hello@sortpay.io or use the in-platform chat.

Summary of Key Terms

• Sortpay is for UK-based individuals and businesses only.
• Users must verify payment details before submission.
• Fees are clearly disclosed and subject to change with notice.
• Sortpay is not responsible for payment errors due to incorrect user input.
• Accounts may be terminated for non-compliance or security risks.

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Introduction

‍Welcome to Sortpay, a payment management platform operated by Sortpay (Pty) Ltd, a company registered in South Africa (Company Number: 2024/240542/07) with its registered office at 12 HIGGO, CRESCENT, HIGGOVALE, CAPE TOWN, WESTERN CAPE, 8001, South Africa ("Sortpay," "we," "us," or "our"). These Terms & Conditions ("Agreement") govern your use of Sortpay’s services, including invoice management and domestic payment processing within South Africa ("Services"). By using our platform ("Platform"), you agree to comply with this Agreement, our Privacy Policy, and all applicable laws.

Definitions

‍For clarity, the following definitions apply throughout this Agreement:

• "Account": The user account registered on Sortpay to access services.
• "Business Day": Any day excluding weekends and South African public holidays.
• "Confidential Information": Any non-public information disclosed between parties under this Agreement.
• "Nominated Account": The South African bank account you designate for payments.
• "Payment Instruction": A request submitted through the Platform to transfer funds.
• "Services": The invoice management and payment processing services provided by Sortpay.
• "User": The individual or business registered to use Sortpay's services.

Eligibility

‍To use Sortpay, you must:

• Be a South African resident or a business registered in South Africa.
• Provide accurate information during registration, including your Nominated Account details.
• Pass our identity verification and anti-fraud checks.

Sortpay reserves the right to refuse, suspend, or terminate accounts that do not meet these requirements or are suspected of fraudulent or unlawful activity.

Account Management

Registration

‍Users must provide valid and up-to-date business or personal details when creating an Account. Sortpay may require additional documentation for verification purposes.

Security Responsibilities

‍Users are responsible for maintaining the confidentiality of login credentials. Any unauthorized access must be reported to Sortpay immediately.

Account Suspension & Termination

‍Sortpay may suspend or terminate your account under the following circumstances:

• Security concerns, suspected breaches, or fraudulent activities.
• Failure to comply with this Agreement or legal obligations.
• Prolonged account inactivity without prior notification.

Payment Processing

Domestic Transfers

‍Sortpay enables payments within South Africa only. Users authorize Sortpay to initiate transactions from their Nominated Account to specified recipients.

Payment Accuracy & User Responsibility

‍Users must verify all payment details before submitting a Payment Instruction. Sortpay is not liable for errors resulting from incorrect information provided by the user.

Payment Timelines

• Payments are processed on Business Days.
• Payment requests submitted after 4:30 PM may be processed on the next Business Day.

Fees & Charges

‍Sortpay’s service fees are outlined on the Platform. Users will receive at least 30 days' notice of any changes to fees. Unpaid fees may result in service suspension.

User Responsibilities

Compliance & Lawful Use

‍Users must not use Sortpay for any unlawful purposes, including fraud or money laundering. All transactions must comply with South African financial regulations.

Information Accuracy

‍Users must ensure their account details, including the Nominated Account, remain up to date. Failure to update information may result in transaction delays or account suspension.

Liability & Limitations

Service Availability

‍While Sortpay aims to provide uninterrupted service, we do not guarantee constant availability. Temporary service outages may occur due to maintenance or technical issues.

Limitations on Liability

‍Sortpay is not liable for:

• Indirect, consequential, or incidental damages.
• Payment errors due to incorrect details provided by users.
• Delays or failures caused by third-party banking institutions.

Liability Cap

‍Sortpay’s maximum liability for any claim is limited to ZAR 30,000 per calendar year, unless otherwise required by law.

Account Closure & Termination

User-Initiated Closure

‍Users may close their account at any time via the Platform.

Sortpay-Initiated Termination

‍Sortpay may terminate an account with immediate effect for:

• Violation of this Agreement.
• Fraud, security concerns, or compliance issues.
• Any other reasonable grounds with 30 days' notice.

Privacy & Data Protection

‍User data is processed in accordance with our Privacy Policy (https://www.sortpay.io/privacy). Sortpay complies with South Africa’s Protection of Personal Information Act (POPIA) and other relevant data protection laws. We may share necessary information with financial institutions or regulators as required by law.

Complaints & Dispute Resolution

‍Complaints should be submitted via email at hello@sortpay.io. Sortpay aims to resolve complaints within 15 business days. If unresolved, users may escalate to our management and executive team by emailing accounts@sortpay.io.

Amendments & Updates

‍Sortpay may update these Terms & Conditions with at least 30 days' notice. Continued use of the Platform after changes constitutes acceptance.

‍Governing Law & Jurisdiction

‍This Agreement is governed by the laws of South Africa. Any disputes shall be resolved in the courts of South Africa.

Contact Information

‍For support, users may email hello@sortpay.io or use the in-platform chat.

Summary of Key Terms

• Sortpay is for South African-based individuals and businesses only.
• Users must verify payment details before submission.
• Fees are clearly disclosed and subject to change with notice.
• Sortpay is not responsible for payment errors due to incorrect user input.
• Accounts may be terminated for non-compliance or security risks.

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